Ambassador - Flagship Milan Montenapoleone

Position

Tiffany & Co… the name instills images of Beauty, Romance, and the iconic Blue Box. It is a Symbol of Excellence. For over 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.s rich heritage of celebrated artists, historical milestones, and magnificent jewelry creates the foundation from which our employees build upon each day.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Job Purpose:

The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to the new Tiffany Flagship in Milan. Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout the store, Tiffany & Co Ambassadors have a significant influence on the clients journey and experience within the store. Tiffany & Co Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Support Client Experience:

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
• Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
• Consistently deliver a knowledgeable and curated experience for every client.
• Attend to the needs of internal and external clients while greeting and directing clients throughout the store ensuring Tiffany expectations are always delivered.
• Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
• Support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support.
• Act as concierge for the clients in order to guarantee clients have best experience in Milan.
• Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Fosters collaboration and works best in a team environment.
• Support Company Initiatives and demonstrate agility when it comes to change.

Required Qualifications:

• Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
• Fluency in Italian and English is mandatory.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Must have authorization to work in Italy

TIFFANY & CO. MAISON Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the worlds most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jewelers core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.